Common queries answered
Frequently asked Questions
How long does it take for me to receive my order?
If you have placed an order, it will be shipped within 24 hours. We use Flash Express and Kerry Express as courier. Normal delivery time is 2-4 business days.
What is your return and exchange policy?
If for any reason you still want to return your order, you can do so within 7 working days after ordering. We only accept returns of which the packaging is unopened and in its original condition. Always contact us before you want to return an item.
How do I change my shipping address?
You can change the delivery address in your account.
How do I track the status of my order?
You can track the status of your order via the tracking code that we send you after your order has been shipped.
How do I receive customer support?
You can reach us in different ways. Including via email, WhatsApp and Line.
What do I do if I entered an incorrect shipping address?
You can change your shipping address in your profile. If it does not work or the order has already been shipped, please contact us as soon as possible.
Will my items come in one package?
Normally all ordered products come within the same delivery. If you have ordered grow equipment, it may be shipped from our warehouse in Bangkok. If that is the case, you will always be first informed by us.
For now we only send our products in Thailand.
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